2024

Summer is on the way, and for some in the Salesforce ecosystem, it’s coming as soon as mid-May. With exciting enhancements, community ideas delivered, new features, and more, the last release of 2024 promises to be an exciting one. Let’s talk about what a release is. If you are an existing Salesforce user, your...

Salesforce is one of the most influential platforms in the enterprise software space, known for its robust features and scalability that cater to varied business sizes and industries. However, the complexity of Salesforce can present significant challenges as businesses attempt to tailor the platform to their unique needs. A Salesforce implementation consultant can help...

In our hyperconnected world, incredible amounts of data are created every day. And when it comes to enhancing and streamlining customer and constituent experiences, refining strategies, and working efficiently, that data can be of great value for any company or agency. Especially when data can be used, accessed, and analyzed fast. Powered by AI,...

For public sector agencies and organizations, continuously seeking ways to digitally transform legacy business systems and processes using innovative solutions can mean a great deal to constituents. Agencies and organizations can serve people faster, more efficiently, and more accurately. Speed, efficiency, and accuracy are particularly important in location-based services such as service requests (311),...

The HigherEchelon Salesforce Practice is proud to announce that we achieved the prestigious Summit Partner designation by Salesforce, solidifying our position as a leader in cloud-based solutions. What Does This Mean? Salesforce uses four levels (Base, Ridge, Crest, and Summit) to classify consulting partners based on goals set by Salesforce in four categories: customer...